1. Welcome to AJPearlmart Online Malaysia E-commerce website. These Terms of Service describe the terms and conditions applicable to your access and use of the website at www.ajpearlmart.com a “Site”. This document is a legally binding agreement between you as the user(s) of the Site (referred to as “you”, “your”, “Customer/Buyer”, Dropshipper or “User” hereinafter) and the www.ajpearlmart.com (referred to as “we”, “our” or “AJPearlmart” or “AJPearlmart Online Malaysia” hereinafter).
  1. Before becoming a User of the Site, you must read and accept all of the terms and conditions in and linked to these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.
  1. AJPearlmart Online Malaysia may amend any Terms at any time by posting the relevant amended and restated Terms on the Sites.  By continuing to access or use the Services or the Sites, you agree that the amended and restated Terms will apply to you.
  1. We reserve the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.


  1. Your use of the Site and AJPearlmart Online Malaysia services and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document and any other rules and policies of the Site that we may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.
  1. You must register as a member on the website in order to access and use some services. Further, AJPearlmart Online Malaysia reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to paying Users, or subject to other conditions that we may impose at our discretion.
  1. You agree to
    • keep your password confidential and use only your User ID and password when logging in.
    • ensure that you log out from your account at the end of each session on the Site.
    • immediately notify us of any unauthorized use of your Account, User ID and or password.
    • ensure that your Account information is accurate and up-to-date.
    • You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you.
    • AJPearlmart will not be liable for any loss or damage arising from unauthorized use of your password or your failure to comply with this Section.


  1. AJPealmart product description attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by AJPealmart itself is not as described, your sole remedy is to return it in unused condition.
  1. We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


  1. Delivery/Shipping will be made to the address specified through our checkout page when you complete your order.
  1. Should you wish to change the delivery address after goods have been dispatched from our dispatch center,we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that redirection approval is subject to your order and account status.
  1. If an order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and for postage if you still wish to continue with the order.
  1. If an order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and for postage if you still wish to continue with the order.
  1. Orders are aimed to be dropped off at the courier office at 3pm before and after receiving the order. After 3pm orders are delivered the next day.
  1. Products shipped from our international warehouse will be processed and shipped out of the international warehouse within 48-60 hours. In normal situations, parcels will arrive in Malaysia and Singapore before or after 15 working days. Shipping time tables are listed on the SHIPPING information tab on every product page.
  1. However, shipping may be delayed due to unforeseen circumstances and may take longer than 15 working days to reach buyers. Tracking code and tracking website will be issued within 48-60 hours from time of order..



  1. Subscription to membership plan is required for all users to access the products and services of the site.
  1. By subscribing to the membership, Dropshipper is subject to the terms and conditions of this agreement.
  1. Dropshipper agrees to allow AJPearlmart to remove items and or product data synchronised from the Site to marketplaces upon membership termination. Items and or product data removed shall not be restored back.
  1. Membership will be terminated if dropshipper breaches the terms and conditions of this agreement.
  1. Dropshipper may terminate the membership before membership expiry.
  1. From time to time we may introduce promotional membership plans. These promotional membership plans come with the same terms and conditions as our ordinary membership plans.


  1. All product delivery to Dropshipper’s buyers will be arranged upon the payment of the product cost and shipping fees from the Dropshippers account.
  1. Dropshipper must ensure the payment is made and place order via AJPearlmart website upon receiving orders from their selling marketplace and notify us.
  1. Dropshipper agrees that the payment can be paid ONLY via online banking or credit card payment through payment gateway in the Site.
  1. AJPearlmart does not have other modes of payment facilities such as cash payment, payment upon delivery.
  1. Dropshipper must ensure delivery addresses are correct before submitting the order. Any cost incurred on wrong delivery due wrong address shall be borne by the Dropshipper.
  1. Dropshipper agrees to any losses incurred as a result of non-delivery, lost-in-transit, as a result of the assigned delivery provider’s negligence or error.
  1. All product description and manufacturer or supplier warranty information is correct at the time of publishing. We reserve the right to amend from time to time. Any amendments shall be notified by AJ Pearl Mart Enterprise and the respective supplier or manufacturer’s sole discretion.
  1. Dropshipper shall not over-claim, over promise, or misrepresent the product quality, performance, warranty, material type, delivery time, etc.


  1. Each Dropshipper represents, warrants and agrees that they have full power and authority to accept the Terms in this agreement.
  1. Dropshipper will be required to provide information or material about your entity as part of the registration process on the Site for a Dropshipper account. Each Dropshipper represents, warrants and agrees that:
    • such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Site or Service is true, accurate, current and complete, and
    • you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
  1. Upon becoming a Dropshipper, you consent to authorise AJPearlmart to your store and use your information.
  1. Dropshipper shall exclusively procure products from us especially products of which its product data, images, descriptions are sourced from AJPearlmart website.
  1. Each Dropshipper further represents, warrants and agrees that the User Content that you submit on any other websites, social media or e-commerce marketplace, post or display shall:
    • be true, accurate, complete and lawful;
    • not be false, misleading or deceptive;
    • not contain information that is defamatory, libellous, threatening or harassing, obscene, objectionable, offensive, sexually explicit or harmful to minors;
    • not contain information that is discriminatory or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age;
    • not contain any link directly or indirectly to any other web Site which includes any content that may violate the Terms.
  1. Each Dropshipper further represents, warrants and agrees that you shall:
    • carry on your activities on the Site in compliance with any applicable laws and regulations;
    • carry on your activities in accordance with the Terms and any applicable additional Agreements;
    • not use the Services or Site to defraud any person or entity;
    • not impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;
    • not engage in spamming or phishing;
    • not engage in any other unlawful activities (including without limitation those which would constitute a criminal offence, give rise to civil liability, etc) or encourage or abet any unlawful activities;
    • not involve attempts to copy, reproduce, exploit or expropriate AJPEARLMART ONLINE MALAYSIA’s various proprietary directories, databases and listings;
    • not involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information;
    • not engage in any activities that would otherwise create any liability for AJPEARLMART ONLINE MALAYSIA or our affiliates.
  1. Dropshipper agrees to provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for AJPEARLMART ONLINE MALAYSIA’s provision of the Services, evaluating whether Dropshipper has breached the Terms and/or handling any complaint against the Dropshipper.
  1. If Dropshippers failure to do so results in delay in, or suspension or termination of, the provision of any Service, AJPEARLMART ONLINE MALAYSIA shall not be obliged to extend the relevant service period nor shall be liable for any loss or damages arising from such delay, suspension or termination.
  1. Dropshipper who failed any of these responsibilities are considered breach of the Terms.


  1. Any access link to third party sites is at your own risk. AJPEARLMART ONLINE MALAYSIA will not be related or involved to any such website if the user’s content/product(s) got damaged or lost have any connection with a third party site.


  1. You authorise us to instruct our financial services providers to hold, receive, and disburse funds on your behalf; and to instruct such financial services providers as to how and when funds are transferred to you. You also authorise us to designate which financial services providers may hold settlement funds, on deposit and in trust, pending transfer of funds to you in accordance with the terms of this Agreement. A clearing account through which funds are settled will be maintained by a financial services provider, and transfers to you from this account will be a full and final payment by the financial services provider to you.
  2. We may add or remove Payment Method Providers and Payment Method Acquirers at any time. The Payment Terms and Financial Services Terms may also be amended from time to time. Your continuing use of the Payment Processing Services constitutes your consent and agreement to such additions, removals, and amendments.
  3. COD orders can be paid using cash or credit/debit cards depending on the courier.

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